1. What products do you sell?
We specialize in a variety of carabiners, quick links, locking connectors, and outdoor hardware accessories designed for outdoor activities, camping, hiking, equipment organization, and general utility applications.
2. Do you ship internationally?
No. At this time, www.daelvythorsiren.com only ships within the United States. International shipping is not available.
3. How long does order processing take?
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
4. How long does delivery take?
After an order has been shipped, delivery generally takes 3–7 business days within the United States.
5. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the status of your shipment.
6. Can I cancel my order?
Orders may be canceled before they have been processed or shipped. If your order has already been shipped, you may need to follow our return procedure after receiving the package.
7. What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and meets the requirements outlined in our Refund & Return Policy.
8. How long does it take to receive a refund?
Once a returned item has been received and approved, refunds are typically processed within 3 business days to the original payment method.
9. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team as soon as possible with your order number and photos of the issue. We will review the situation and assist you with an appropriate solution.
10. How do I contact customer support?
You can reach us using the following contact information:
Email: Burka@DaelvythOrsiren.com
Phone: +1 (623) 320-4742
11. Is my payment information secure?
Yes. We use secure payment processing systems and industry-standard security measures to help protect your personal and payment information.
12. Can I modify my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping information. Please contact us as soon as possible after placing your order.
13. What payment methods do you accept?
We accept major credit cards and other payment methods that are available during checkout. Available payment options may vary depending on your location and device.
14. Why hasn't my tracking information updated?
Tracking updates may take 24–48 hours to appear after a package has been shipped. If tracking information has not updated after that period, please contact our support team.